If you decide for any reason that you do not require a purchased item, then you must first contact InkTec within 10 business days of the delivery date at returns@inkteceu.com to request consent for a return.
Contact must be made via email to the returns@inkteceu.com address only – returns will not be acknowledged through text message or any informal means of communication.
You will be sent a Customer RMA request form, or you can download this HERE.
Your return form will need to be fully completed and include invoice numbers, batch numbers, expiry dates, full product codes, and photographic evidence if requested due to damage or fault and returned to returns@inkteceu.com.
Additional information may be requested if manufacturing faults are suspected. A case will not be processed without this information.
Your return request will be reviewed and if InkTec consents to the return you will be sent an RMA number which must be quoted, this number will be valid for a period of 10 days from the date of issue.
Any item that InkTec agrees to be returned must be unopened, unused, and in a resaleable condition. It is your responsibility to pay the mailing costs to return any unwanted items. The RMA number must be included on the parcel and obtain proof of purchase.
Returns are at the sole discretion of InkTec and may be refused or may be accepted subject to a restocking or administration fee.
Please attach the RMA number to the outside of the package and ensure that you obtain proof of postage for any returned goods. Items must be adequately packaged to avoid damage to the original packaging.
InkTec cannot accept responsibility for any packages that are not received.
InkTec reserves the right to refuse exchange or refund any item which it deems to be unsaleable, damaged, or in a substandard condition.
All items will be inspected on return and if deemed resalable a replacement product or a refund will be issued (at our discretion).
We will endeavour to issue refunds within 7 working days of confirming the same to you, minus any shipping charges.
If an item is faulty, you must follow the procedure above.
If any item encounters a fault after this period don’t worry as InkTec warrants that on delivery our consumables will be free from material defects in design, material and workmanship.
In the unlikely event that your order is damaged in transit please contact us within 3 business days of receiving the item. If you have accepted the delivery, you must take photos and include these with your returns form.
Please retain the original packaging for returning with your goods, further instructions will be given by the returns team.
If there is an error with your package you must contact us within 3 business days so the issue can be resolved.
Full terms and conditions can be found on our web page.
